At Xenia Explores, we want you to be completely satisfied with your purchase of camping gear, fishing gear, hiking gear, and tech travel accessories. This policy outlines how you can return products and request refunds.

Returns

We accept returns on items that are unused, in their original packaging, and in the same condition as when you received them. Returns must be requested within 7 days of delivery. To initiate a return, please contact us at [email protected] with your order details and reason for the return.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed through cash-on-delivery refund at the time of delivery for replacement orders, or as agreed with our support team. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange a product for a different item, please contact us within 7 days of delivery. We will guide you through the exchange process.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos and details. We will arrange a replacement at no additional cost.

Contact Us

For any questions regarding returns or refunds, reach out to us at [email protected].